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  • Cancellations, Rescheduled, Refund's & Vouchers
    • All Payments are non-refundable. • Patrons must submit via email (info@canvasstudioboston.com) a request for a reschedule or cancelation no less than 48hrs prior to the start time of the Event. • If you are seeing a cancellation within 48 hrs of your scheduled start time we are happy to isssue you a voucher in the amount of your ticket purchase (minus any fees). Monetary refunds will not be issued. Last minute bookings are held to this policy in its entirety. • Vouchers are valid for one calendar year from issuance. • Vouchers will not be reissued once used. FOR THE PURCHASE & CONSUMPTION OF ALCOHOL- Drinks are not included in ticket pricing unless explicitly disclosed. Proper & Valid state issued ID is required to purchase & consume alcohol. We cannot except expired, photographed or paper copies of identification. Please note that only guests 21+ are permitted to consume alcohol on the premises. No Exceptions.
  • What’s included in my booking?
    Your booking includes all of the detailed items noted in you selected package option (Reserved seating for the selected time block & materials.) Please note that Sip & Paints do not includes sips unless otherwise noted.
  • My guests & I arrived later than expected for a private booking. Can we extend the hours to make up for the time we missed?
    Unfortunately, we are unable to extend time given the scheduling parameters in the studio. You can preplan to extend your party time by inquiring about purchasing additional hours when you submit your inquiry.
  • Basic Information & Policies
    • All Payments are non-refundable. • All monies paid retain their value and can be used within one calendar year from the original party date. • A 50% Deposit is required to retain the time and date of your event. •The Remaining balance is due 14 days prior to your event. • Invoices auto cancel if initial deposit is not received within 72 hours of issuance. • Please be mindful of the Maximum capacity load detailed in your rental agreement & usage contract. Exceeding capacity will result in the immediate ending of your event. • FOR THE PURCHASE & CONSUMPTION OF ALCOHOL - Proper & Valid state issued ID is required to purchase & consume alcohol. We cannot except expired, photographed or paper copies of identification. • Please note that only guests 21+ are permitted to consume alcohol on the premises. No Exceptions.
  • • Can I reserve a date with less than a 50% Deposit?
    We will not accept initial deposit that are less 50% of your total.
  • • Can I pay my remaining balance on arrival?
    We will not accept final payments on arrival. All balances must be settled in advance of your party set up.
  • Can I bring food & non alcoholic beverages?
    Food & non alcoholic beverages are welcomed unless it is otherwise noted during your pre-booking screener. We ask that you limit your food options to appetizers or pizza. We can recommend a host of culturally diverse restaurants for brunch, lunch or dinner style seated meal.
  • What’s included in my booking?
    Your booking includes all of the detailed items noted in you selected package option, a private studio rental for the confirmed timeframe, music & art materials. We do not provide decor, tableware (cups, plates, spoons, knifes, candles etc.), food or beverages. Visit our neighboring convenience store to pick up any materials you may have forgotten.
  • I paid for guests that cancelled last minute. Can I be refunded or credited for the empty seats?
    Each private booking is tailored to the requests of the host. We began prep for your party once your initial deposit is made. Canvas Studio does not hold liability for guest that no show or arrive outside of the allocated painting window. If you are unsure about your headcount we encourage you to book the minimum & add guests as firm confirmation come in. We will not issue refunds or credits for guests that ultimately don’t attend your party.
  • • I have a photograph of my ID in my phone. Can I purchase alcohol with this?
    Proper & Valid government issued ID is required and must be presented in person on site to purchase & consume alcohol. We cannot except expired, photographed or paper copies of identification.
  • Can I bring my own alcoholic beverages ?
    Canvas Studio is not a BYOB establishment. Patrons may not consume alcoholic beverages the studio.
  • Can I leave my minor child(ren) while I step out to grab a few things?
    The team at Canvas Studio is not responsible for the oversight or supervision of minor children. Children may not be left unattended in the studio at any time. You are solely responsible for all guests.
  • My guests arrived earlier than my party start time. Can they come in?
    We make every effort to allow early arrival access to the studio. However, we cannot guarantee your party access to the studio in advance of your scheduled start time.
  • What’s the deal with parking?
    There is lots of street & lot parking in the busy Logan Sq/ Cleary Sq business district. Please be mindful of hydrants, driveways, bus & fire lanes when parking. Street signage is clear & you will risk being ticketed & or towed if you make a parking violation. Please plan to Uber, carpool or ride the MBTA if you are concerned about parking.
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